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Faq

  1. Does Autoparts4America offer local pickup for retail customers?

    Sorry, no. We only sell online and ship items with USPS and FedEx. We do not have customer services staff at our warehouse. If you are located in Florida, you can ask us to ship your item with FedEx Ground and Home Delivery and it will be delivered within one business day after we ship it.

  2. What payment methods are available?

    You can send your payment online using your credit card, debit card, Google Checkout or PayPal account. When you check out, you will see the available payment methods.

  3. My item stopped working. Does it have a warranty?

    All of the items we sell have either a one-year warranty or a limited lifetime warranty. Please contact one of our customer representatives to claim your item warranty.
    To contact our customer service representatives, call us at 305 3954151 extension 8001, use our online Chat service or send us an e-mail at sales@autoparts4america.com with your name, phone number and the best time to reach you. Customer service representatives are available from Monday to Friday from 8.30am to 4.30pm EST.

  4. What should I do if my payment online does not go through?

    If you are having problems to send your payment online, you can contact our customer service representatives and provide either your credit or debit card details or you PayPal account e-mail. They will process credit and debit cards manually or send you a PayPal Money Request to cover for the amount of your purchase.
    To contact our customer service representatives, call us at 305 3954151 extension 8001, use our online Chat service or send us an e-mail at sales@autoparts4america.com with your name, phone number and the best time to reach you. Customer service representatives are available from Monday to Friday from 8.30am to 4.30pm EST.

  5. I am having a problem with the item I purchased at AutoPart4America. What should I do?

    Please, contact one of our customer service representatives as soon as possible. They will help you sort the situation with the part you bought. They will ask the nature of the problem you are experiencing with the part and either guide you on how it can be solved.

  6. I need to return an item I purchased at AutoParts4America. What should I do?

    Please, first contact one of our customer service representatives to notify you need to return an item and the reason for it. They will let you know of instructions to return the item, return address and any other help you need.
    To contact our customer service representatives, call us at 305 3954151 extension 8001, use our online Chat service or send us an e-mail at sales@autoparts4america.com with your name, phone number and the best time to reach you. Customer service representatives are available from Monday to Friday from 8.30am to 4.30pm EST.

  7. I purchased the wrong part for my vehicle or I have realized I no longer need it. Can I return it?

    If the item is unused, in its original box and in the same conditions we sent it to you, you can return it and we will give you a full refund of what you paid for the item. Contact one of our customer service representatives to notify that you are returning the item.
    To contact our customer service representatives, call us at 305 3954151 extension 8001, use our online Chat service or send us an e-mail at sales@autoparts4america.com with your name, phone number and the best time to reach you. Customer service representatives are available from Monday to Friday from 8.30am to 4.30pm EST.

  8. I am returning an item I purchased from you. When will I get a replacement or refund?

    There are two possibilities:
    a) If you send us an item back and we will ship your new item or send you a refund when the item is delivered to us and inspected.
    b) If you send us a security deposit for the price of the item, we will ship the replacement to you with our next shipments. When you receive the item, and install it, you can return the previous one to us. When we receive it, we will inspect it and refund your security deposit.
    Please, remember that return shipping has to be paid by the buyer. We will offer free regular shipping to you for replacement parts that we send you. Also remember that any item that you return must be well packed, with an original packing list or original invoice inside, and small note explaining why you are returning the item.

  9. By mistake, I placed the same order more than one time. Can you please cancel the extra orders?

    Yes. We can cancel an order that has been placed by mistake. If the order placed by mistake has been also paid for, we will refund your money back for that order. Please, report unwanted orders as soon as possible. Avoid having extra items shipped.
    To contact our customer service representatives, call us at 305 3954151 extension 8001, use our online Chat service or send us an e-mail at sales@autoparts4america.com with your name, phone number and the best time to reach you. Customer service representatives are available from Monday to Friday from 8.30am to 4.30pm EST.

  10. I have not received my package and it is past my estimate delivery date?

    Although it does not happen often, sometimes carriers experience delays and they deliver items a little later than expected. With every order, we send our customers a shipping confirmation e-mail containing the details for the shipment and the tracking number for the item. Please track your item to make sure it is in transit. If no information is available, contact us immediately and we will try to find out what went wrong with the shipment and try to solve it.
    To contact our customer service representatives, call us at 305 3954151 extension 8001, use our online Chat service or send us an e-mail at sales@autoparts4america.com with your name, phone number and the best time to reach you. Customer service representatives are available from Monday to Friday from 8.30am to 4.30pm EST.
    You can also contact your carrier using the information we send you on the shipment confirmation e-mail.
    a) If your item was shipped with FedEx, please call at 1.800.463.3339 or go to their website http:// www.fedex.com/Tracking and input your tracking number to get more information about your package.
    b) If your item was shipped with USPS, please call 1.800.275.8777 or go to their website https:/ /tools.usps.com/go/TrackConfirmAction_input and input the tracking number to get more information about your package.

  11. How do I know if a part will fit my vehicle?

    Every part that we sell is published with a list of vehicles it will fit in. Please, refer to that list and make sure your vehicle is a perfect match for one of the listed vehicles; that is, your vehicle must be of the same year, maker, model, engine and trim. If you still are not sure as to whether the part would fit in your vehicle, contact one of our customer service representatives and have ready the VIN of your vehicle.
    To contact our customer service representatives, call us at 305 3954151 extension 8001, use our online Chat service or send us an e-mail at sales@autoparts4america.com with your name, phone number and the best time to reach you. Customer service representatives are available from Monday to Friday from 8.30am to 4.30pm EST.